FAQs
APPOINTMENTEvery day our doctors and staff get asked questions by caring pet owners wanting to know more about our clinic and how to best take care of their pets. We’ve made this FAQ’s list to include questions that we get about pets as well as questions that we get about our pet clinics. Have a question you don’t see below? Contact us with any questions you may have!
Do you offer payment plans?
We recommend that you include the cost of veterinary care in your annual expenses. However, we understand that this sometimes isn’t possible. If you contact us ahead of time, we can help you determine ways to keep costs down and stay within your budget. For instance, some preventive veterinary care can be spread out over several visits. Your veterinarian will work with you to come up with a cost-effective plan to keep your pet current on vaccinations and other necessary services.
We do accept major credit cards, as well as veterinary insurance plans, which can help cover many routine and emergency services.
What forms of payment do you accept?
We can accept any of the following payment methods:
- Cash
- Personal checks
- Visa
- MasterCard
- American Express
- Discover Card
- CareCredit
- Scratchpay
We can submit claims to most pet insurance companies.
Why can’t my pet see the same veterinarian/veterinary technician each time we visit?
Can I call and have you fax a copy of my pet’s rabies certificate and proof of vaccinations to the kennel where my pet will be staying?
I’m worried about my pet’s upcoming surgical procedure. What do you do to help ensure your patients’ safety during surgery?
I think something’s wrong with my pet. Can I call you and have a veterinarian give me a diagnosis over the phone?
Why do you check my pet's weight every time he/she comes in for a visit?
I have a hard time controlling my pet in the lobby. Can I make arrangements so I can take him/her into the exam room right away when I arrive?
My pet is really well trained. Does he/she need to be on a leash/in a carrier when we visit the hospital?
There is often a lot going on at our hospital. Combine that with unfamiliar surroundings and new animals, and any pet—even one that is well trained—might become uneasy or overly excited. We want you and your pet to have as pleasant an experience as possible every time you visit our hospital, so we ask all our clients to respect our policy.
I brought my pet to see the veterinarian for a problem, and my pet isn’t getting any better. What can I do?
My pet needs to come in for a regular exam/minor procedure, but I don’t have time to wait at the hospital the whole time. Can I drop my pet off and pick him/her back up later in the day?
What vaccinations does my dog/cat really need?
Many of these diseases can be fatal to your pet. Preventing them is far easier and less expensive than treatment. If you would like more information on vaccines, ask your veterinarian.
Why should I have my pet spayed or neutered? Why are these procedures so expensive?
Spaying and neutering are surgical procedures that require your pet to be put under anesthesia. The cost of these procedures takes into account the anesthesia, your veterinary team’s time and expertise, monitoring, drapes, suture material, and hospitalization. Spaying or neutering your pet is much less expensive than feeding and caring for litters of unwanted puppies or kittens or dealing with potential pregnancy complications.
Exceptional Pet Care in Baltimore!
Your pet deserves only the finest veterinary care available and Boston Street Animal Hospital is committed to treating your pet with care, compassion, and the latest veterinary medical techniques.

Contact

Hours
Sat: 8:00am – 12:00pm
Sun: Closed

Location
Get in touch!
Please note: Prescription refills require 24 hours notice.

Request an Appointment Online!
Save time and request your appointment at Boston Street Animal Hospital online in minutes.

Request an Appointment Online!
Save time and request your appointment at Boston Street Animal Hospital online in minutes.